Every enquiry has a place
Forms, calls and inbox enquiries land somewhere your team can see and trust.
Lead handling systems
Turn enquiries into booked customers before they go cold.
Opnixa installs lead-handling systems for service businesses: instant response, CRM capture, missed-call recovery, booking links, confirmations, follow-up and owner visibility, using the tools you already have.
- Instant response
- CRM capture
- Follow-up visibility
Common tools we work with
We connect the tools teams already use and hand over clearly.
Google Workspace
Gmail
Google Calendar
Google Drive
Google Sheets
Microsoft 365
Outlook
OneDrive
Microsoft Teams
Slack
Zoom
Calendly
Xero
MYOB
QuickBooks
Square
Shopify
WooCommerce
Lightspeed
Tyro
Stripe
HubSpot
Pipedrive
Zoho CRM
MailchimpMost leads are lost because the next step is manual.
Your traffic creates intent. Your follow-up decides whether it converts.
Every enquiry has an owner
A responsible person is assigned quickly so response does not depend on who notices first.
Every enquiry has a next step
Booking links, confirmations and quote follow-up keep buying intent moving.
Owners can see what is stuck
A simple view shows slow replies, missed follow-ups and leads waiting on action.
Start with lead handling. Expand into operations.
We fix the enquiry path first, then extend the same clear handoffs into the wider business.
Lead handling first
Capture, response, booking, confirmations, follow-up and reporting get tightened before wider system work.
Operations next
Once the enquiry path works, the same ownership rules can extend into quotes, jobs, payments and reviews.
Tools stay yours
We keep what works, replace only what blocks conversion, and hand over the setup clearly.
What the first fix can look like.
Start with the lead flow, then improve quotes, delivery and cashflow once the first leak is handled.
Lead routing
Responsibilities + response timing
- Routing map
- Response rules
- Follow-up log
Delivery visibility
Work status stays clear
- Delivery board
- Responsibility updates
- Daily checklist
Cashflow
Quotes to paid invoice
- Invoice timeline
- Reminder cadence
- Payment status
FAQ
It is a quick review of how enquiries arrive, who owns them, how fast they are answered, and where booking or follow-up may be leaking.
We start by helping you convert the intent you already get. Once capture, response, booking and follow-up are working, we can improve the wider system.
Usually not. We keep what works and only recommend a change when the current tool blocks response, booking, follow-up or visibility.
Yes, if the tools allow the right access. We map calls, forms, inboxes, CRM, booking links, SMS, email and accounting tools before recommending the first fix.
The first fix is kept small. We document the process, train the team, and make each owner, next step and follow-up timer clear.
You do. Accounts, billing and data stay under your control, with scoped access and a clear handover.
Most first fixes are scoped to ship quickly. If several tools are involved, we start with the smallest useful lead-handling workflow.
You receive a clear handover with what changed, who runs each step, and what to improve next across quotes, jobs, payments, reviews and reporting.
Your website, how enquiries arrive today, and access to the tools involved once the first fix is scoped.
No. We configure and connect best-fit tools under your accounts. No forced platform and no black-box rebuild.
Want to find where enquiries are going cold?
Send your website and what is slipping. We’ll recommend the first lead-handling fix and the simplest path.